The Nigerian Electricity Regulatory Commission (NERC) has issued new directives to Electricity Distribution Companies (DisCos) on the implementation of the supplementary April 2024 tariff order.
The directives were issued on Saturday, clarifying the uncertainty that has trailed the implementation of the new tariff order, as consumers complain of unjust billing by the Discos.
NERC had in April announced an increase in electricity tariff of customers on Band A enjoying 20 hour power supply across the country with Bands B, C and D not affected by the increase.
To clear the confusion, NERC directed the DisCos to implement the following new developments:
- All DisCos shall ensure that ONLY the newly approved Band A feeders listed in their April 2024 supplementary orders are maintained as band A for the purpose of vending to prepaid customers and billing for post paid customers on their networks.
- All DisCos are required to immediately post on their websites the schedule of approved Band A feeders that have been affected by the rate review.
- All DisCos shall set up a portal by 10th April 2024 on their website that allows all customers to check their current Bands by entering their meter or account numbers.
- All customers wrongly billed at the new rate should be refunded through energy tokens no later than Thursday 11th April 2024, and file evidence of compliance with the Commission by 12th April 2024.
- The Commission shall monitor compliance with the requirements listed above and shall continue to provide support to all stakeholders as required.